Customer Reviews

We've been recognised as Highly Rated on AutoTrader for 2020!

Our customers have spoken and have consistently recognised our excellent customer service.

AutoTrader Highly Rated for our customer service 2020

Customer Reviews

Over 500 5 Star Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

SELENA S
Great experience - the salesman was not pushy at all and very helpful in getting the air conditioning fixed for me. Very pleased and would highly recommend!

DAISY H
Brilliant experience. Ken was absolutely lovely. Wasn't pushy, knew everything we wanted to know.

SIMON R
Just to say what a really good experience I had in buying my next car. Very friendly service and they reacted really quickly to have the vehicle fully valeted for my collection the next day. I would use them again :-)

CHERYL I
We found them to be very helpful and gave us plenty of space to browse. We were able to have a test-drive even though we hadn't booked and were able to arrange the purchase on the same day. As an added bonus, the car was delivered to our address at a convenient time and the tax was sorted on our behalf. The car itself is in a great condition and the price was very reasonable.

ABI C
Easily booked an appointment that was flexible and COVID-19 safe which we travelled an hour ish for. Greeted on arrival with the keys for Vehicle we were interested in and then left to our own devices to look comfortably and unpressured at the car. My husband then took the car for a test drive on his own, again without the annoying sales pitch often given. Very happy with our new purchase and part ex.

PAUL L
Polite and extremely helpful even though I purchased my car at a time when the country had gone mad.The dealer I dealt with made my car buying experience easy and straight forward despite the restrictions.

Nigel L
I contacted The Car Company Bristol & Bath on behalf of a client who was interested in a particular car. The company responded quickly and arranged the AA inspection which identified brakes and pads which were replaced. The client was unable to collect on the agreed day and then arrived unexpectedly. The sales representative was very accommodating throughout and the whole experience was a model for Customer Care, politeness and patience. Thank you.

JAMIE M
Very good not pushy easy buy no problems in and out no messing around an honest

JORDAN J
Simply booked a test drive, we agreed on a time and date together and they obliged. Answered all questions I had and fixed all issues with the car before they sold it to me. They were nice, professional and knew the car they sold me well. 10/10

HOLLY W
Ken was fantastic with his customer service barring in mind we're in a pandemic he juggled all his customers and insured the best customer service to make you feel at ease and comfortable. Would highly recommend

SEAN Q
Good and accommodating. Prices can be slightly better though

GEOFFREY B
They could not have been more helpful;considering that they had not had many sales since early march- when all major sales organisations locked down. When I contacted them (early June) stating that my wife and I could not get out , as we were in isolation due to a pending operation, they were so helpful; ageed to the fix the items I wanted fixed,and after taking a small card trans action over the phone. were prepared to wait until I could get free from family Isolation. Even if this were to be another couple of weeks! Which restored a lot of my faith in at least one larger business.

GARY V
Brilliant service, would recommend them to anyone.

CHLOE S
Really great service and very friendly staff. Very responsive to all queries and very pleased with the car!

PATRICK G
Very courteous, the owner makes you feel welcome,, if you have too wait they are very apologetic, and also extreamly helpful I would definetley do business withe this company again...

evan B
Nice and easy sale thanks to salesmen Ken who was very friendly. Only Issues is that parcel shelf wasn't included and didn't realise until post sale :)

RHYS M
I bought a vehicle from the Car Company and I am very happy with the experience. The vehicle was well presented and the customer service and sale was smooth and easy. After driving the car for a few days the car developed a minor fault. However, after contacting the Car Company and discussing what had happened, the issue was soon resolved with no fuss or hassle. I had peace of mind that after trying the car I was able to resolve the small technical issue with the car. I would definitely be using this garage again.

LIAM T
They are friendly, upfront about the cars details and are very helpful if its your first car.

RON M
HAVING AGREED TO BUY SUBJECT TO SOME EXTRA WORK AND REPAIRS, I WAS KEPT WELL INFORMED OF PROGRESS AND COLLECTED CAR WHEN READY AS AGREED, Ken WAS VERY GOOD VERY PROFESSIONAL AND VERY FAIR, BASED ON MY EXPERIENCE WITH THIS PURCHASE I WOULD DEFINITELY RECOMMEND TO BUY FROM YOUR CAMPANY AND USE YOU AGAIN, SO MANY THANKS TO KEN AND HIS STAFF.

JACK S
Very good seller, very professional and quick service.

AMANDA P
He was very helpful and nothing was too much trouble. He sorted out a few small requests on my corsa without hesitation and I've got a great car at a fair price.

LEVENTE S
Very pleased with purchase of a used car highly recommend! The vehicle was prepared to high standards and Ken was very helpful throughout finance process Thanks again!

EMILY R
They were very efficient and very quick as getting back to me with any queries

JESSICA P
Very helpful and explained everything really clearly. Would definitely recommend

CARLY M
This company were very helpful! Ensured everything I wanted was done and was an easy non stressful experience

WENDY N
Very helpful, was very knowledgeable about car, put me at ease, went through everything thoroughly

SABRINA M
Really straightforward and easy despite the current pandemic

CHARLIE P
Easy, quick and hassle free service. We would highly recommend!

JORDAN C
Recently purchased a car from The Car Company Bristol & Bath, really easy! Staff were friendly and helpful!

RPGER S
Volvo V50 in silver, smashing car in great condition. A good experience would recommend the car company Bath and Bristol.

MARK S
The whole experience of dealing with this car dealership has been a pleasure from start to finish. Good straightforward and honest discussion. No sales pressure. Every question answered. Everything in writing. Unexpectedly made small paint repair at their cost even after sale price agreed. Strongly recommend this dealer, a credit to their profession.

STEVEN H
Easy no pressure car sales. It's like some car dealers don't want to sell you a car, just in it for the dance. Would 100% use Ken and his team again, a breath of fresh air compared to my past experiences. You won't be disappointed if they have a car in you like. Seem to buy decent lower mileage, well looked after cars too.

IONA O
Really professional, helpful and knowledgeable. Great service, great vehicle and swift paperwork. Lovely!

ryszard K
Very kind staff was really helpful and provide all information I need

MIKE G
couldn't have been more helpful lovely couple would buy again when needed

MITCHELL L
Excellent service from start to finish, always happy to help, pick up phone calls and answer questions. Very safe given the current climate made you feel at ease throughout the whole process. Would fully recommend this car dealer for a easy and friendly car buying experience!

Anonymous
Smooth transaction. By the time i got there the guy had everything ready for me.
Anonymous
Excellent Service from Ken, Car was Perfect, as described. Honest, Trustworthy Salesman, No Forceful Selling, And with the current climate at this time all sorted in a short amount of Time A+++

Anonymous
Excellent service, would 100% reccommend

HOWARD KAYE
Extremely efficient courteous and professional company,also the process was very simple from start to finish.highly recommended

KARL L
Good choice of quality stock. Friendly non-pushy salesman. Efficient service.

JACKIE J
Very good experience despite COVID! The representative at the garage was extremely polite, helpful and efficient - what more could I need

TERRI F
Excellent service from start to finish from Ken. Would highly recommend.

david B
Friendly and unpushy, Ken was brilliant. Very quick and thorough preparation of our car. Would highly recommend here to anyone.

STEPHEN M
very helpful. Good experience all round

MARK A
Very good service throughout the whole process. Keeping distance at all times. We felt relaxed and valued as a customer. Fair price, car had a service before being released. Highly recommend.

IGOR D
Great service! Ken is very helpful and provides a good speedy service.

JARED C
Brilliant experience staff are very friendly and made it an easy experience for myself. Helped out with small issues on the car beforehand and fixed them! Highly recommend!

LEON S
Very Friendly and excellent service. Nothing is a trouble or too much. I highly recommend!

LINDA S
Manager was pleasant and efficient and dealt promptly with any concerns we had. Would definitely recommend this dealership.

KEITH B
Great public relations and customer service with a good outcome

CORINNE T
Great car and ken was easy to deal with. Car was ready at agreed time and they couldnt have done more for us. No heavy sales pressure, will return for next one

MARTIN W
Great company. Helpful and friendly. We negotiated and came to a good deal for us both. Can't fault the car. Had it inspected by another mechanic, it was as they said, in excellent condition. Restores your faith in car sales.

SARAH C
Friendly and efficient . Ken was very organised when we arrived.All paperwork in order .

REBEKAH B
Professional, friendly, easy to deal with - an all round good experience. Love my car, Thanks.

HANNAH B
Really helpful service today. Was expecting us and gave us time to look over the car and test drive it with no pressure. Very easy and efficient service when purchasing car, took less than 10 minutes. Friendly service and honest advice given.

JAMES W
excellent customer service, very honest changed my cam belt on the car brought as there were no details to say when it was last changed
CASEY S
Good quality cars. You get what you pay for. Dealers were helpful
EMMA R
Very good customer service we feel they went above & beyond to help us decide on a car

ROBBIE M
Was very easy and straightforward. Cars at ok prices, AA certified. Owner did tax on line. Collected car next day. No hassle or hard sell.

HEIDI D
Very helpful, great car at a great price. Would definitely buy from again

TESS F
Excellent . Great customer service. Very happy with purchase. Nothing too much trouble. Very easy transaction and all extras sorted at point of sale.

MARCIA D
I had a pleasant no pressure buying experience. Ken and his wife were friendly professional and help through the buying process smoothly. All paperwork taken care of tax, new owner registration ect. no fuss. I felt happy with my purchase and confident because of the reassurance to contact the dealer with reasonable issues if any with my purchase. I had a part ex, I'll recommend the Car Company & Bristol and Bath. Marcia

BEN G
Very friendly, felt comfortable, was able to test drive the car. Hassle free, open and honest.

ALAN M
Couldn't fault the experience....my first time in buying a nearly new car..top notch service and a 100% friendly atmosphere...would strongly recommend to anyone

MATTHEW P
Very good very polite and professional will do business with this company again very helpful

JACOB C
Very friendly and helpful. Down to earth and didn't mess about. Easy to deal with and a good experience overall.

KATE J
The Car Company Bristol & Bath gave me first viewing on a vehicle without having to pay a deposit. They also reimbursed me the majority of the cost to get some electrical faults fixed without quibble. I found them flexible and fair.

LUCIA D
excelent service, quick, nice and easy! I bought a Nissan with them and they took their time to show me everything, MOT solved very quickly and they even helped me taxing the vehicle!

TRACEY L
Very good communication from them , very upfront open and honest . Happy to answer our questions and came across very honest with us , very fair pricing both for our new wheels and our exchange. Lovely lot of room to park very inviting car sales area bright , open and we felt very safe. Great customer service we felt . Would buy from the car company again and we would recommend them 100%.all in all a very enjoyable experience from viewing a great advert with tons of information through till driving our new wheels away . Thank you both .

JULIE M
No pressure but very friendly and knew everything about the cars they had for sale. Nothing was too much trouble even though we were asking to sit in and try numerous cars. The collection day went very smoothly and they did everything for us including dealing with the tax and the transfer of the vehicle online. Would recommend them to all our friends and family

DEBBIE M
Very friendly and efficient. Very good experience.

CHRIS G
The guy we dealt with was easy going, lots of knowledge and answered all of our questions

HOLLY M
Very pleased with the service from K - a really nice guy. New car is fantastic and I felt at ease with every step of the purchase. Will be using The Car Company again!

ADAM H
Really helpful and friendly, and overall a good experience. Very happy with the car, would definitely buy from them again.

NICHOLAS R
Ken was excellwnt, very friendly and helpful, nothing was too much trouble. When we collected the vehicle it was spotless, looked like new. Would definitely recommend!

MAX P
Ken was really helpful throughout the entire process. Ken enabled me to test drive the vehicle and ask tons of questions before making the decision to purchase the vehicle, at which point the transaction was seemless. Ken has provided me with all of the vehicle history. The car drives great and I fully recommend this garage!

PETE K
Well treated, not pushy, very relaxed experience. Very understanding and easy people to deal with. Would recommend then to family and friends.

AMELIA F
Easy and straightforward processes. Seller provided all information required and more. Was a massive help for me financing my first car. Would highly recommend this company to anyone

JANE O
Excellent service, helpful but not pushy. Wouldn't hesitate to use this company again.

TAMAS S
The service was very good and helpful. Thank you!!!

JACK H
It was my first time buying a used car from a dealer and it would make me do it again, a very pleasant experience and you weren't pushed into anything you didn't want to do. They were very informative and helpful

HOWARD P
Very good Ken that we dealt with was very helpful and not at all pushy all in all a very good experience

EMMA O
Was very helpful and everything was done really quickly.

LISA A
The Bristol and Bath Car Company were a breath of fresh air. They were not your typical style car dealer. They were down to earth, friendly, honest, efficient and approachable and my buying/selling experience was an absolute pleasure. I would not hesitate in recommending them for one minute.

RICHARD C
Very helpful and professional chap helped massivly by the fact they had exactly the car our son wanted. Car was ready on time and they took his old car in PX

PADDY T
Buying a car made simple, the whole process was quick and simple, Ken proved to be extremely reliable and a genuine great guy.

ADAM T
Great car. Sales team very helpful start to finish.

RACHEL M
Really good experience, so helpful and even delivered my new car 3 month AA Warrant gives peace of mind and the owner really was reassuring and helpful without feeling pressured.

JASON M
Honest and fair Ken was very helpful Live my new car

WILLIAM H
Brilliant from start to finish, kept me informed throughout the whole sale process even when some work took a little longer than planned (only a day). Highly recommended and seems a very genuine trustworthy guy!!

ALEXANDER B
A great service throughout the process. Very friendly, honest and informative. Would recommend and buy from them again with confidence

TRISH W
Good quality cars , excellent service which I would recommend to others.

michelle P
I've never bought a second hand car before my experience was very easy I found the car i wonted the sales man was very helpful I traded my car in .

JAMES M
Had a great experience buying from here, the dealer was honest, is signed up to AA as an approved dealer so the cars have a full report done on them that's available to view on any your interested in. The cars on offer all seem well chosen, many good low/average mileage, our purchase was newly serviced and have a fresh MOT as less than 6 months left too. The sales p et ocess was easy, the hard work is all done for you there, even with the part exchange old banger we had. Highly recommended! Thanks.

SOPHIE G
Very quick and easy experience. Ken at the TCCBB was extremely helpful and made everything very simple as this was the first time buying a car. 100% recommend this place to anyone looking to buy.

HANNAH Y
Fabulous service, friendly and very helpful.. would definitely use again.

KEITH C
Great car buying experience. Pleasant, easy going transaction. Sales person was great. Very happy.

RICHARD P
Very good, lovely car and a great exchange price on our old car.

NORMA D
Very pleased with the service received and the whole process of buying the car from start to finish was easy. Very upfront and honest about what the car needed doing prior to sale. Ken knows what the customer wants and delivers. Great choice of cars great peace of mind with warranty.

ELENA N
The Car Company was very helpful and responded to our enquiries immediately. We practically bought the car online without viewing it, but everything went smoothly and there weren't any unwelcome surprises.

KEIRON J
Very helpful staff and made it easy to find what I was looking for. Arranged a time and date that was suitable for me to view and collect.

TALLULAH M
Great customer experience from The Car Company Bristol & Bath, it was easy to test drive the car, all questions and queries were answered and reassuring to have the AA checks completed before buying the car.

NICOLA A
Very helpful and friendly. Excellent service. Purchase went very smoothly no issues since bringing the car home. Would definitely look to return when looking in the future.

LANCE K
Seller was polite and helpful, and my experience on buying car was good, thank you.

We are...
  • 15 minutes from Bristol Temple Meads Station
  • 25 minutes from Bristol Airport
  • 20 minutes from M4
  • Minutes from A4174 Ring Road